Illustrative example — not a customer result
Solution approach
Classify messages into approved categories and draft a response from current reference material. A person checks recipients, facts and commitments before sending.
How to pilot it
Choose one task type and representative examples, including difficult cases. Measure a baseline, define acceptance and name a reviewer. Compare the full workflow including corrections.
- Data needed
- Redacted messages, categories, approved response examples and retention rules.
- Potential impact
- Reduce sorting and first-draft effort; measure total handling and correction time.
- Example technologies
- Microsoft Graph, Power Automate, an approved enterprise LLM
- Risks & review
- Prompt injection in inbound messages; incorrect promises; personal data. Never auto-send in the first pilot.