Illustrative example — not a customer result
Solution approach
Answer from a narrow approved FAQ, show limitations and offer a human handoff. Clearly identify an automated assistant.
How to pilot it
Choose one task type and representative examples, including difficult cases. Measure a baseline, define acceptance and name a reviewer. Compare the full workflow including corrections.
- Data needed
- Public FAQs, current terms, support routes and escalation rules.
- Potential impact
- Handle repeated questions consistently; measure correct resolution and handoff, not just conversation count.
- Example technologies
- Helpdesk platform, approved search, constrained LLM workflow
- Risks & review
- Invented policies, personal data and prompt injection. Exclude account changes, refunds and sensitive decisions from an initial assistant.